Why was i charged twice by TfL?
Why was i charged twice by TfL? When you use contactless or Oyster to pay as you go, there is a maximum amount of time that you can spend making a single journey on Tube, DLR, London Overground, Elizabeth line and National Rail. If you spend longer than the maximum journey time for your journey, you could be charged 2 maximum fares.
Does TfL prosecute?
3.3 TfL may also prosecute for any criminal actions or anti-social behaviour which causes or is likely to cause service disruption.
Can you get a refund on TfL?
If you used pay as you go or a Travelcard on Oyster, refunds are given as pay as you go credit, web credit or by transfer into your bank account. If you used contactless, refunds are given on the card used. If you used a paper ticket or National Rail smartcard, refunds are made by transfer into your bank account.
What is 12.50 TFL charge?
London road user charging The zone operates across all London boroughs and the City of London. The M25 is not in the zone. Even if you make a short trip inside the zone using a vehicle that doesn't meet the ULEZ emissions standards, you need to pay the £12.50 daily charge. This includes residents of the ULEZ.
What is the maximum TfL charge?
If the time between touching in at the start and touching out at the end of your journey is more than the maximum journey time limit, you'll be charged two maximum pay as you go fares. A single maximum fare is: up to £9.40 in Zones 1-9. up to £26.00 beyond Zone 9, including on the Heathrow Express.
How do I contact TfL for refund?
If your claim is successful, you'll be refunded the value of a single fare for the delayed journey. If your claim is unsuccessful and you believe that you are entitled to a refund, you can appeal by calling us on 0343 222 1234 Monday to Friday 08:00-20:00 (charges may apply) or online via our Help & Contacts page.
Can TfL affect your credit score?
In addition, it does not affect your credit rating in any way. You have the right to challenge the registration of the debt by making an application to file (dependant on the type of contravention), either a Statutory Declaration or Witness statement, Out of Time.
What happens if TfL payment fails?
If you can't pay an unpaid fare on your card through TfL, they'll try to take the payment the next time you touch in to make a journey or touch your card on a revenue inspector's device.
How long do you have to pay TfL charge?
You can pay in advance, on the day of travel or by midnight of the third day after travel.
How do I report an incorrect TfL charge?
If you think you've been charged in error, you'll need to log into your Transport for London (TfL) online account to view and confirm the details of the disputed fare or charge. If you still feel you've been incorrectly charged, you'll then need to contact TfL to resolve this for you.
What do I do if TfL overcharged me?
If you still feel you've been incorrectly charged, you'll then need to contact TfL to resolve this for you. If you've been charged a maximum fare because you've touched in with one card and touched out with another, we're only able to refund the charge that applied to your Barclays debit card or Barclaycard.
How do I check my TfL travel history?
You can see your journey history by signing into your TfL online account, via the TfL Oyster and contactless app or you can request a copy by calling Customer Services on 0343 222 1234 (TfL call charges).
How long do TfL charges take to show?
Charges should show on your TfL online account the following day, but you'll be able to see your journey history and provisional charges on the same day as your journey.
Is TfL charge capped?
A cap limits how much you pay for all your journeys in one day or week. You can make as many journeys as you like and when all your fares add up to a certain amount, we won't charge you more (your fare is automatically capped).
Can I sue TfL?
If you have been injured while on a Transport for London service and believe negligence is the cause you may be eligible to make a TFL accident claim for compensation. London River Services, London Trams, TFL Rail, London Dial-a-Ride and the Emirates Air Line cable car link across the River Thames.
Does TfL refund you if you tap in and out at the same station?
You can get a refund if you have been charged for touching in and out at the same station without making a journey.
How does TfL appear on bank statement?
How will Transport for London (TfL) travel charges be shown on my card statements? Your monthly statements will always refer to TfL as either 'TfL.gov.uk/CP' or 'TfL Travel', followed by the type of transaction, 'Charge' or 'Refund'.