Why is pre arrival in hotel important?
Why is pre arrival in hotel important? Pre-arrival communication is a crucial component of providing exceptional customer service in the hotel industry. By taking the time to engage with your guests before they arrive, you can create a positive first impression and ensure that their stay is as enjoyable as possible.
What is the most important part when making the first impression on people?
When it comes to making a good first impression, body language can often speak louder than words. Use your body language to project appropriate confidence and self-assurance. Stand tall, smile (of course), make eye contact, greet with a firm handshake.
How do you handle guest pre arrival?
Let's dive into 5 simple and effective ways how to improve the hotel guest experience in the pre-stay stage.
- Provide an easy booking process. ...
- Get in touch with your guests before their arrival. ...
- Let your guests customize their stay in advance. ...
- A smile goes a long way. ...
- Make it easy for your guests to reach out to you.