Why is my Railcard code not working?
Why is my Railcard code not working? If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Network Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.
How do I use my Railcard download code?
Open the app*, and tap on the + symbol in the top right hand corner to get started. Select Add an existing Railcard at the top of the screen. Enter the download code you received in an email titled Your digital Railcard download code, and click continue.
How does the Railcard discount work?
With a Railcard you can get 1/3 off the price of most train fares. Most Railcards are priced at just £30 for 1-year or £70 for a 3-year Railcard (roughly £23.30 a year). Typically, the cost of your Railcard will have paid for itself after one or two trips.
Why does my Railcard not work before 10?
The Network Railcard is designed to promote off-peak leisure travel. This means that it encourages people to use trains outside of the busy commuting period which occurs before 10:00am Monday to Friday.
How long does it take for Railcard to be active?
In which case please allow up to 5 working days for your Railcard application to be approved.
Why does my Railcard only work at certain times?
This depends on the type of railcard some railcards are only valid on Off-peak fares such as the 26-30 railcard, others are available to use all day such as the Senior railcard. You can view all the Railcards available here.
Why isn t my Trainline discount working?
If you have a Trainline discount code, you will need to redeem it just before the payment. Firstly, please make sure that when trying to use the code you are clicking on the link directing you to use your discount. Secondly, check that the booking you are trying to make does meet the criteria shown in the email...
How do I add a Railcard digitally?
If you have already bought a digital Railcard, you should have received a 'digital Railcard Download code' on both the purchase confirmation page and by email. Once you've got this code, go to the Railcard app, tap on the '+' button in the top left of the screen and enter your code.
Why isn t my Railcard discount working?
The simple answer is that not every Railcard is valid all of the time. Some of them are only valid in some parts of the country and others are only accepted at certain times of day. If you're travelling in First Class, then you might only be able to buy certain kinds of ticket.
How do I activate my Railcard discount?
After ordering your digital Railcard you will be sent an email which contains a download code. You will use this download code to add your digital Railcard on your phone or device.
Where is my digital Railcard code?
It is found within the email confirmation you would have received after we have approved your Railcard application. Click here for more information on download code and managing your Railcard. Please note that the Railcard app is available to download from the Apple Store and the Google Play store.
When can I not use Railcard?
You can use your Network Railcard to get discounts on tickets for travel from 10:00am Mondays to Fridays and at any time on Saturdays, Sundays and Public Holidays. Please note, the 10:00am Monday to Friday Network Railcard time restriction applies to all ticket types.
Can I buy a Railcard online and use it straight away?
If you have purchased a digital 16-25 Railcard, in most cases it will be available to use straight away.
Can I buy a Railcard that is not digital?
Unfortunately, you can only have one version of your Railcard – either plastic or digital.
Can I use my Railcard on the day it runs out?
Yes. Your Railcard is valid up until and including the date shown on your Railcard.
Can I apply Railcard after booking?
Follow. Unfortunately not. You should always check that the discount you expected has been applied before completing your ticket purchase. If you want to apply the discount once the ticket has been bought you will have to cancel your ticket and start again.
Are railcards only valid after 10am?
You can buy Network Railcard discounted tickets for travel any time on weekends and public holidays or from 10:00am Monday to Friday. You may be able to start your journey a little earlier than 10:00am, see the time restriction easements section for details or check at your local station.
Can I use my Railcard at 9am?
You can buy Network Railcard discounted tickets for travel any time on weekends and public holidays or from 10:00am Monday to Friday. You may be able to start your journey a little earlier than 10:00am, see the time restriction easements section for details or check at your local station.
Do railcards work instantly?
If you have purchased a digital 16-25 Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard. You cannot travel on discounted tickets until you have received your Railcard.