Why is my download code not working on Railcard?
Why is my download code not working on Railcard? Your download code may have expired or been used on too many devices. You can only store your Veterans Railcard on a maximum of 2 devices, so you will need to remove it from an existing device to add it to a new one.
Do they check Railcard on trains?
Yes. You must show your valid Railcard when you buy your ticket. You also need to have your Railcard with you on each journey and present it to staff when your ticket is checked aboard the train.
Why isn t my Railcard discount working?
The simple answer is that not every Railcard is valid all of the time. Some of them are only valid in some parts of the country and others are only accepted at certain times of day. If you're travelling in First Class, then you might only be able to buy certain kinds of ticket.
How do I contact Railcard?
Please contact us on 0345 605 0525 or email us at [email protected]. We are open from 07:00am to 22:00pm everyday of the year except for Christmas day. How do I make a complaint?
How do I use my digital download code on my Railcard?
Open the app*, and tap on the + symbol in the top right hand corner to get started. Select Add an existing Railcard at the top of the screen. Enter the download code you received in an email titled Your digital Railcard download code, and click continue.
Does Trainline Digital Railcard work?
Yes. Although your Railcard will live in your Trainline App, it can still be used with tickets bought elsewhere.
How long to wait for digital Railcard?
Please allow up to 5 working days for your Railcard application to be reviewed and approved. Once approved, your Disabled Persons Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.
Can I travel without Railcard?
If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard. If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare.
Can I buy a Railcard that is not digital?
Unfortunately, you can only have one version of your Railcard – either plastic or digital.
How does digital Railcard work?
Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.
Why does Trainline not apply my Railcard?
Why wasn't my Railcard discount applied? Railcards offer you up to 1/3 discount on your train tickets, but discounts won't be applied in the following scenarios: The Railcard does not apply to the route you're travelling on. For example, the Network Railcard is only valid for journeys in the South East of England.
Can I put my plastic Railcard on my phone?
You cannot swap a plastic Railcard to a digital Railcard. However, when the time comes to renew your Railcard you can do this online and choose to have a digital Railcard.
How long to get Railcard download code?
Please allow up to 5 working days for your Railcard application to be reviewed. Once approved, a download code will be sent to your registered email address, along with instructions on how to download your digital 16-25 Railcard.