Why is crisis management important in hotels?
Why is crisis management important in hotels? In the luxury hotel industry, crisis management plays a critical role in safeguarding a hotel's reputation and ensuring guest satisfaction. Unforeseen events, such as natural disasters, accidents, or public relations issues, can disrupt operations and impact a hotel's brand image.
What is the biggest threat in hotel business?
Here's a list of common threats that hotels face:
- Pandemics.
- High taxes.
- Rigid labor market.
- Safety Emergencies.
- Disorderly conduct.
- Airbnb.
- Intense competition in the industry.
- Terrorism and political uneasiness.