Why is confidentiality important in a hotel?
Why is confidentiality important in a hotel? There have been major hotel chains that have experienced devastating breaches that exposed some of their guest's most personal information. Not only can a data breach be detrimental to your guests, but it can also severely damage your reputation, impact your bottom line and open you up to lawsuits and fees.
Are hotels allowed to disclose guest information?
A hotel cannot disclose what room an individual is staying in. This would be considered a violation of the individual's right to privacy. A hotel, however, may disclose whether or not an individual is a guest at the hotel unless the guest expressly instructed the hotel staff not to do so.