Why has FREE NOW charged me twice?
Why has FREE NOW charged me twice? This may be a temporary hold. This is not a charge but a card authorisation by your bank. When you book a trip via the FREENOW app your payment method is authorised to ensure the payment method works/has sufficient funds.
Does FREE NOW charge extra?
Please note that FREENOW may charge additional fees such as Service fees, Reservation fees, Waiting time fees, High demand fees or Surge pricing.
Do I get my money back if I cancel FREE NOW?
If, after checking the facts, a refund of Cancellation and Waiting Time Fees is accepted as fair and justified, the passenger will be credited the corresponding amount via a payment method added to his FREE NOW account (e.g. credit card refund).
Why did free now charge me twice?
This may be a temporary hold. This is not a charge but a card authorisation by your bank. When you book a trip via the FREENOW app your payment method is authorised to ensure the payment method works/has sufficient funds.