Why doesn t my digital Railcard work?
Why doesn t my digital Railcard work? If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Network Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.
How do I activate my digital Railcard?
If you have already bought a digital Railcard, you should have received a 'digital Railcard Download code' on both the purchase confirmation page and by email. Once you've got this code, go to the Railcard app, tap on the '+' button in the top left of the screen and enter your code.
Can I have digital Railcard on two phones?
You can store your digital Railcard on up to two devices at a time. If you want to add it a third, you will need to remove it from one of your existing devices using the steps descirbed above.
Will a screenshot of Railcard work?
Digital railcards must be shown in the app, screenshots are not acceptable - so the fact it's a fake will be easily spotted.
How do I take digital photos for my Railcard?
Your head and shoulders should be in close-up, with your face clearly visible and filling approximately 70% of the frame (in the same way it would for a passport or driving licence). The image must be in sharp focus. Please make sure that your face is not obscured by hats or hair.
How do I use my digital Railcard on Trainline?
- Select where you're travelling from and to and the date and time you'd like to travel.
- Add your passengers and their relevant Railcards.
- Select 'Get times & tickets'. If you're eligible for a discount, it will automatically be applied to your search results.
How do I contact Railcard?
Please contact us on 0345 605 0525 or email us at [email protected]. We are open from 07:00am to 22:00pm everyday of the year except for Christmas day. How do I make a complaint?
Can Railcard photo be a selfie?
The image should be a good recognisable likeness of you. We prefer colour pictures but black and white images are acceptable. Your head and shoulders should be in close-up, with your face clearly visible and filling approximately 70% of the frame (in the same way it would for a passport or driving licence).
Does Trainline Digital Railcard work?
Yes. Although your Railcard will live in your Trainline App, it can still be used with tickets bought elsewhere.
Why don t railcards work before 10am?
Why can't the Network Railcard be used before 10:00am Monday to Friday? The Network Railcard is designed to promote off-peak leisure travel. This means that it encourages people to use trains outside of the busy commuting period which occurs before 10:00am Monday to Friday.
When can I use my digital Railcard?
In most cases, your digital 16-25 Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.
Can I buy a Railcard online and use it straight away?
If you have purchased a digital 16-25 Railcard, in most cases it will be available to use straight away.
Are railcards worth it?
While railcards might seem like an expensive investment for those who don't regularly travel by train, do not underestimate their worth. Most railcards mean you could save up to 1/3 on train fares.
Why is my download code not working on Railcard?
Your download code may have expired or been used on too many devices. You can only store your Veterans Railcard on a maximum of 2 devices, so you will need to remove it from an existing device to add it to a new one.
Do they check railcards?
Do they always check Railcard? A: Yes. You must show your valid Network Railcard (digital or plastic) when you buy your ticket and travel on the train. Failure to present a valid Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penalty Fare.
Why is Trainline not giving me an e ticket?
Please make sure to check your Junk and spam folders as sometimes the email turn up there. If you still can't find them then the email address you entered may of had a mistake. Don't worry as this is easily fixed you will need to get in touch with our call centre team and they will be able to find your booking.
How do I receive my digital Railcard?
After ordering your digital Railcard you will be sent an email which contains a download code. You will use this download code to add your digital Railcard on your phone or device.
Can you get a physical copy of a digital Railcard?
You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.
Do digital railcards work instantly?
In most cases, your digital Network Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital Network Railcard.