Why do hotels charge you twice?
Why do hotels charge you twice? Double billing is a situation where a hotel charges a guest more than once for the same service or transaction. It can happen due to various reasons, including technical glitches, human error, or even deliberate actions.
Why did my hotel charge me before check in?
Most hotels no longer take a deposit for a check-in. They now process a pre-authorization of a fixed amount to your nominated credit card, usually at check-in. This will not be billed to your account and in most instances is reversed when you check-out from the hotel.
When a hotel overcharges you?
Simply talk to the manager about the charges. Then, send a demand letter if they don't respond appropriately. If that doesn't pan out, file your small claims paperwork with the court.
Is it normal for a hotel to charge twice?
Common causes of double billing Technical glitches in the hotel's payment processing system or errors in entering credit card information can result in duplicate charges. In other cases, miscommunication between hotel staff members or failure to properly reconcile transactions can lead to double billing.
Can hotels charge more after booking?
Yes, hotels and some booking websites might give you the impression of a lower rate by hiding taxes and fees (i.e., the resort fee) until the checkout page, but to increase the price after you confirm is not an industry practice.