Why did Uber charge me twice?
Why did Uber charge me twice? What looks like an extra or duplicate charge on a trip is likely an authorization hold. At the start of a trip, Uber may place a temporary authorization hold for the upfront price of the trip on your payment method. This also includes trips that are later canceled.
Can I cancel my Uber one and get a refund?
If you cancel your Annual Uber One after 30 days of purchase, you will not receive a refund and your Uber One benefits will continue until the expiration date of your plan.
How do I cancel my Uber account?
- Open the Uber app and tap the menu icon (the three bars) at the top left.
- Tap Settings
- Go to Privacy
- Tap Delete Your Account at the bottom of the screen. After you hit delete your account will be deactivated.
Why does Uber send two receipts?
Why do I have two charges for the same trip? This can happen if you change your destination while you are on your trip, which may cause the final fare to be higher than the initial authorization amount. If a second authorization hold for the final full amount is unsuccessful, your bill may be split into two receipts.
Why is Uber charging me twice?
What looks like an extra or duplicate charge on a trip is likely an authorization hold. At the start of a trip, Uber may place a temporary authorization hold for the upfront price of the trip on your payment method. This also includes trips that are later canceled.
Why does Uber take so long to refund money?
The time it takes for Uber to refund you for a wrong trip can vary depending on a few different factors, such as the reason for the refund, the payment method used, and the specific policies of your country or region.
How can I get refund from Uber?
You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.
How do I contact Uber by email?
There is no customer service email address to which you can directly send a message. So to email Uber customer service, you will have to submit a request on Uber's Rider Help portal. Once you submit a request for Uber to contact you, you will receive an email at the email address you designated.
How do I contact Uber customer service?
- Tap Help in the app menu.
- Find the topic matching your concern.
- Let us know how we can help.
How long does it take for Uber to refund your money?
We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.
Why did Uber take $9.99 from my account?
It's likely that the $9.99 charge on your card is an authorization hold, which is a common practice used by companies such as Uber to ensure that a customer's payment method is valid and has sufficient funds.
How do I chat with Uber eats support?
To chat with customer support, in the app go to Account ? Help ? Help With an Order. Select an order, then your issue, to connect. There is no longer a support email address for Uber Eats, but you can DM @Uber_Support on Twitter.
Can Uber tell me who used my card?
If someone uses my credit card to call Uber, can Uber tell me the name of the person? No. Anytime a credit card is used in a suspected fraudulent manner, very little information about the person is given, even if the company has the person's full bio in front of them. The reason is simple.
How do I call Uber without the app?
By dialing the toll-free number 1-833-USE-UBER (1-833-873-8237) in the U.S., customers can speak with an agent in English or Spanish to request a ride on-demand or reserve one for a future trip. Uber has piloted ride-hailing via phone before.