Why did Didi charge me twice?
Why did Didi charge me twice? If you believe you were charged twice for your trip, please confirm your previous payment was successful. If the payment amount is pending and close to the Estimated Fare, it is most likely an Authorisation Hold. This amount is used to verify your payment method and protect you against fraud.
Why have I been charged twice for an Uber trip?
Sometimes, an authorization hold isn't processed by your bank at the same speed as the actual charge, leading your account balance to appear as if you were charged twice. When you check the charge, you'll see the hold stays in pending status, until it disappears from your account.
Who do I call if Uber overcharged me?
Call Uber support and provide the time and fare amount. They will be able to refund you if you are able to prove the discrepancy.
Is DiDi cheaper than taxi?
Cooke suggests all ride hailing apps tend to be cheaper than taxis, although large surges can change that. “Without surge, [ride sharing] is 30-40% cheaper than a taxi.”
Can Uber refund my money?
You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.
How long does Uber pending charge take?
After you take your first trip, you may see amounts listed as 'pending' on your bank statement or transaction history. These are authorisation holds – amounts of money that we use to verify your payment method. They are immediately voided by Uber, but they may take a few days to be released by your bank.
How do I dispute an extra charge on Uber?
- Click the “Help” option in the top right corner.
- Locate the “Trip issues and questions” section. ...
- Click “Review my fare or fees.”
- When prompted, fill in the necessary details for your complaint.
- Submit your complaint to Uber.
Is DiDi cheaper than Uber?
Great drivers. And cheaper than Uber.