Why can't I see my digital Railcard?

Why can't I see my digital Railcard? If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital 26-30 Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.

How do I change my physical Railcard to digital?

Unfortunately you are unable to swap a plastic Railcard to a digital Railcard. However, when the time comes to renew your Railcard you can do this online and choose to have a digital Railcard.

Where is my digital Railcard code?

It is found within the email confirmation you would have received after we have approved your Railcard application. Click here for more information on download code and managing your Railcard. Please note that the Railcard app is available to download from the Apple Store and the Google Play store.

Can I travel alone on a Two Together Railcard?

Can I use the Two Together Railcard when I am travelling on my own? No. The Railcard is for use by you and the second named adult on your Railcard when you are travelling together. The two named cardholders must travel together for the entire journey for their discounted tickets to be valid.

How do I get my digital Railcard on my phone?

To view your Railcard in the app, you'll need to first log in to your account with the same email address you purchased with. After logging in, navigate to the Account tab and tap on Your Railcards to bring up the list of Railcards you've purchased. Then tap on Download Railcard to download it to your device.

Does Trainline Digital Railcard work?

Yes. Although your Railcard will live in your Trainline App, it can still be used with tickets bought elsewhere.

Why don t railcards work before 10am?

Why can't the Network Railcard be used before 10:00am Monday to Friday? The Network Railcard is designed to promote off-peak leisure travel. This means that it encourages people to use trains outside of the busy commuting period which occurs before 10:00am Monday to Friday.

When can I use my digital Railcard?

In most cases, your digital 16-25 Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.

Do I need to show my Railcard on the train?

A: Yes. You must show your valid Network Railcard (digital or plastic) when you buy your ticket and travel on the train.

Can you get a physical copy of a digital Railcard?

You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.

Do digital railcards work instantly?

In most cases, your digital Network Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital Network Railcard.

Is it better to have a plastic or digital Railcard?

Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.

Can I put my plastic Railcard on my phone?

You cannot swap a plastic Railcard to a digital Railcard. However, when the time comes to renew your Railcard you can do this online and choose to have a digital Railcard.

How do I add my Trainline Railcard to Apple wallet?