Why can I not delete my Bolt account?


Why can I not delete my Bolt account? It is only possible to delete your account when any outstanding payments have been paid. If you cannot delete your account, please contact our Support team.


Is a Bolt account safe?

Bolt is Level 1 PCI Compliant and complies with payment card industry (PCI) standards by tokenizing all credit and debit card numbers processed through our checkout.


Why does Bolt always cancel?

Sometimes, the order may be cancelled automatically due to the failed rider's payment method verification. Such cancellations also don't affect your activity score.