Who is responsible for checking hotel guests in and out of their rooms?
Who is responsible for checking hotel guests in and out of their rooms? The Hotel Front Desk Agent is the first point of contact. They're responsible for checking guests in and out with a welcoming disposition, confirming group reservations and providing assistance as needed.
Does the person who booked the hotel have to check-in?
Yes, you can check into a hotel without the person who booked it. All that is required is for you to provide valid identification and payment information. Hotels typically require guests to present a valid form of ID such as a driver's license or passport upon check-in.
Do both guests need to check-in?
In places where hotels are required to register their guests with the local authorities, they will ask for the ID of all guests. Hence all guests might not need to be present to check-in, but their ID's will. Other hotels might just ask for one ID. This is assuming that all guests begin their stay on the same night.
Who is responsible for guest check-in?
A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.
What is required in order to check a guest in and out at a hotel?
Address with the appropriate surname, if known. Request for the reservation details like guest last name, confirmation no., booking source etc. Request for the guest id card or passport. Request for the guest business card.
What is the most important department in a hotel?
1. Front Office Department: This department performs various functions like reservation, reception, registration, room assignment, and settlement of bills of a resident guest and the front office department is considered as the nerve centre of a hotel.