Which section in the front office is responsible for providing guest services and needs?
Which section in the front office is responsible for providing guest services and needs? The reception manager will be the first point of contact for guests arriving at the hotel. It's their job to make guests welcome and ensure their comfort and satisfaction during their stay. Reception managers ensure that reception areas operate smoothly and efficiently.
Is the front office responsible for coordinating guest?
A major part of the role of a front office hotel employee involves coordinating the guest experience. This means ensuring that rooms have been reserved properly, checking guests in as seamlessly as possible, and ensuring that concierge services are available to them upon check-in.
Which department is responsible to handle guest communication?
Guest relations managers are responsible for maintaining open lines of communication between staff and guests. Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance.