Which one is a pre arrival activity?
Which one is a pre arrival activity? Activities such as room assignment, updating guest profile, preparing welcome letters, collecting all reservation correspondence and sending request for amenities etc. are part of pre arrival activities and normally done one to two days prior to guest arrival.
What is close to arrival in front office?
A Close to Arrival is a restriction that is applied to a rate plan and limits the booking of arrival on that date. For events like Christmas, this feature helps properties which avoid check-ins on these days.
What includes pre arrival arrival occupancy and departure?
Guest cycle refers to the distinct stages of guest interaction between the hotel and guests. On the basis of the stage of interaction and activities involved, the Guest Cycle is broadly, classified into four main stages based on the activity type. These are: Pre Arrival, Arrival, Stay and Departure.
What are the reasons why you should be engaging your pre arrival guest?
Proactively engaging your guests prior to their arrival not only makes them feel important but also opens the opportunity for communication and marketing. Before your guests arrive in your hotel is the best time to upsell them room upgrades and ancillary services to enhance their stay experience.
What is pre arrival and arrival?
Pre-arrival is the stage at which a guest chooses a hotel. Arrival occurs when a guest physically arrives at and checks in at a hotel. Occupancy, the third stage, occurs when a guest is already staying at a hotel.
What is the importance of the arrival list?
Pre-Arrival: The front office needs a list of all guests expected on a given day to prepare for guest's arrival, with their estimated arrival times, room type (or allocated room, if any), special requirements and so on.