Which is an important step when dealing with combative passengers?
Which is an important step when dealing with combative passengers? If the passenger continues to be confrontational or combative, or you cannot determine the passenger's specific issue, the next step is to exercise your authority. Use your appearance, presence, and perceived authority as the “captain” of the vehicle to request that the individual stop the behavior.
What is a distressed passenger?
Distressed passengers is the industry name for airline customers who find themselves stranded in an airport overnight, waiting in customer service queues, or taking uncomfortable rides to distant hotels. What about “walked guest?”
What is the role of a passenger assistant?
Your job duties include assisting ticketed passengers during check-in, helping them check luggage and print boarding passes, and ensuring that they have proper documentation to board the plane or ship. Airlines also station passenger service agents at each gate before and during boarding.
What are the categories of a passenger with reduced mobility?
BLND – Passenger with visual impairment (may be accompanied by animal, trained dog to assist); DEAF – Passenger with hearing impairment (may be accompanied by trained dogs for assistance); INF – Infant; OXYG – Oxygen for traveling passengers, both sitting and on stretchers, requiring oxygen during flight.