Which department is responsible for the care and maintenance of the hotel and its over all appearance?
Which department is responsible for the care and maintenance of the hotel and its over all appearance? Housekeeping is an operational department of the hotel. It is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and surroundings.
What are the 4 operational departments of a hotel?
A hotel operations manager oversees all of the operational departments at a hotel. The operations manager must ensure that the front office, housekeeping, food and beverage, and maintenance departments perform their roles sufficiently to deliver a good guest experience and meet revenue and occupancy goals.
Which department is responsible to handle guest communication?
Guest relations managers are responsible for maintaining open lines of communication between staff and guests. Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance.