Which department in a hotel is responsible for guest accounting?
Which department in a hotel is responsible for guest accounting? The accounts department, also known as the finance department or the credits department, oversees incoming and outgoing expenses for the hotel. Members of the accounts division track financial transactions, including outstanding balances from guests and any unpaid invoices from business partners.
Which department is responsible to handle guest communication?
Guest relations managers are responsible for maintaining open lines of communication between staff and guests. Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance.