Where is my disabled railcard?
Where is my disabled railcard? Check your mailbox (including your junk mail) for an email from our Railcard team. If you still can't find it, you will need to click 'Manage my Railcard' on the website or homepage to log in to your account. Once logged in, please click 'Get a new download code' to generate a new download code.
How long does a Railcard take to come?
If you paid for 'Special Delivery' and placed your order before 15:45pm, your Railcard will be delivered within two days (Monday to Thursday) or three days (Friday to Sunday). If you are applying as a mature student please allow an additional 5 working days for your application to be reviewed and approved.
Can I take someone with me with my disabled railcard?
Travel together. The adult accompanying person must travel with the Railcard holder for the whole duration of the journey.
Can someone else use my Railcard?
The Railcard is for your use only, and provides discounts only on tickets bought for your own use.
How do I contact Railcard?
Please contact us on 0345 605 0525 or email us at [email protected]. We are open from 07:00am to 22:00pm everyday of the year except for Christmas day. How do I make a complaint?
Can I speak to anyone at Trainline?
You can contact our customer service by phone, email, or online chat. You can also visit our help pages for any questions regarding your booking and travel.
Why does Railcard not work in morning?
The Network Railcard is designed to promote off-peak leisure travel. This means that it encourages people to use trains outside of the busy commuting period which occurs before 10:00am Monday to Friday.
Can I get my Railcard instantly?
In most cases, your digital Network Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital Network Railcard.
When should I receive my Railcard?
If you paid for 'Special Delivery' and placed your order before 15:45pm, your Railcard will be delivered within two days (Monday to Thursday) or three days (Friday to Sunday). If you are applying as a mature student please allow an additional 5 working days for your application to be reviewed and approved.
Do I need a photo for a disabled Railcard?
Apply Online: Your device with the Railcard App installed if you want to get a digital Railcard. A passport-style photo of you saved on your device or computer. Proof of eligibility. A valid debit/credit card.
Do they check for railcards on trains?
Yes. You must show your valid Railcard when you buy your ticket. You also need to have your Railcard with you on each journey and present it to staff when your ticket is checked aboard the train.
How do I receive my digital Railcard?
After ordering your digital Railcard you will be sent an email which contains a download code. You will use this download code to add your digital Railcard on your phone or device.
How do I receive my Railcard?
If you have purchased a digital Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard. You cannot travel on discounted tickets until you have received your Railcard.
Where is my Railcard?
To view your Railcard in the app, you'll need to first log in to your account with the same email address you purchased with. After logging in, navigate to the Account tab and tap on Your Railcards to bring up the list of Railcards you've purchased. Then tap on Download Railcard to download it to your device.