What's considered guest services?
What's considered guest services? Guest/customer service The definition of guest service is The assistance and advice provided by a hotel to those people who make reservations, stay and buy products and services at the hotel. Guest service is how a hotel responds when things go wrong, or a guest expresses a need.
What are the people who check you in at hotels called?
A front desk clerk checks guests in and out of a hotel. They also answer phone calls, assign guest rooms, hand out room keys, collect payment and provide guests with information about local amenities.
Is guest service the same as front office?
“As for reception, the front desk manager is in charge of this team. They mostly handle check-in and check-outs, amongst other duties for that department. Then the guest services manager goes between all of the different departments of the hotel.