What would you do if a passenger was extremely upset and angry?

What would you do if a passenger was extremely upset and angry? Really pay attention and listen to the passenger's complaint, and reassure them that you understand and sympathise with their frustration. Ask them what will make the situation better for them. Hopefully they will be reasonable and you can find some common ground to appease their frustrations.

How would you handle a situation when two passengers were arguing and disturbing the rest of the travelers?

Example: “If I were faced with a situation where two passengers were arguing and disturbing the rest of the travelers, I would first assume an authoritative posture. I'd then explain to the passengers that I would like to help them resolve the situation, but I need them to be calm and help me to work through this.

What would you do if a passenger refuses to comply with the instructions on flight?

“I would repeat my instruction to the passenger, in case he/she misheard me due to cabin noise, and emphasize the consequences of disobeying a crew member. If the passenger still refuses to comply, I would seek assistance from other flight assistants. As a last resort, I would report the situation to the captain.”

How do you handle stress and pressure as a flight attendant?

Proper pre-flight planning and time management can help crews prevent stressful situations. Aviation workers can benefit from prioritizing tasks, delegating responsibilities, and taking breaks when needed. Stress levels can significantly reduce when a person feels more in control of their schedule.

How would you react if a passenger was being rude to you or other cabin crew members?

You need to be polite and apologize to the passenger. Try and calm down the passenger and if need be report the situation to the senior member. To answer this question you can say something like: I would first apologize to the passenger and ensure him/her that this situation won't happen again.

What are 4 responsibilities tasks of a flight attendant?

Participates in pre-flight briefings to discuss flight details, weather, and service plans. Performs pre-flight safety checks. Prepares aircraft between flights, ensuring cabin areas meet cleanliness standards. Ensures food, beverages, and other supplies are on board and sufficiently stocked.

How do you handle conflict as a flight attendant?

How do flight attendants handle crying babies?

How do flight attendants deal with anxious passengers?

The flight attendant will probably ask you what part of the flight you're most apprehensive about and will try to ensure that you're as comfortable as you can be, whether that means reassuring you during turbulence or offering you an extra package of cookies from the JetBlue snack basket. 2. Choose your seat carefully.