What to do if Railcard code expired?
What to do if Railcard code expired? You will need to click 'Manage my Railcard' on the top right of the website homepage to log in to your account. Once logged in, click 'MY RAILCARD' then click 'View my Railcard' to request a new download code. Your new download code will be generated once you have click 'Get new Download Code'.
How long does a digital Railcard last?
The Railcard app on your device will continue to show your digital Railcard as long as your mobile device has connected to the internet at some point within the last 72 hours.
How do I get a new code for my Railcard?
Once logged in, click on 'Details' under your active digital Railcard, then click on 'Manage Digital Devices'. You will need to click on 'Request a new code for your Railcard' to generate a new download code.
How do I activate my digital Railcard?
If you have already bought a digital Railcard, you should have received a 'digital Railcard Download code' on both the purchase confirmation page and by email. Once you've got this code, go to the Railcard app, tap on the '+' button in the top left of the screen and enter your code.
What happens if my Railcard has expired?
If you Railcard expires before the end of your journey then you will need to renew it to be able to complete your trip using expired tickets. If the only Railcard you have is expired you will not be able to continue to use your discounted tickets. Minor delays on some routes - Check to see if your journey is affected.
Can I use my Railcard on the date of expiry?
Yes. Your Railcard is valid up until and including the date shown on your Railcard.
Can I renew my Railcard on Trainline?
You'll just need to be logged into your Trainline account, select the Railcard type you want to renew, confirm your details and then pay for your new Railcard.
How do I activate my Railcard discount?
After ordering your digital Railcard you will be sent an email which contains a download code. You will use this download code to add your digital Railcard on your phone or device.
Do I need an app for digital Railcard?
Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.
Can I buy a Railcard that is not digital?
Unfortunately, you can only have one version of your Railcard – either plastic or digital.
Can someone else use my senior railcard?
The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. Only the named cardholder can use the Railcard. 2.4. Train Companies will not issue refunds on unused/unwanted Railcards, or extend their validity period.
How do I renew my senior railcard after expiry date?
- Log in to your account – you will have made this when you first purchased your Railcard.
- Click on the Railcard you're renewing.
- Check all the details are correct and update what you need to.
- Pay, and you're done!
Can you contact Railcard by phone?
A: You will need to contact our customer support team on 0345 3000 250 so that we can better understand the activity that has caused your Railcard to be blocked. If appropriate, they will be able to help you get back online with your Railcard.
Can I buy a senior railcard at the station?
Yes. You can buy a 1-year Senior Railcard over the counter at all staffed stations ticket offices.
How do I recover my digital Railcard?
You will need to click Manage my Railcard on the website homepage to log in to your account. Once logged in, click on 'Details' under your active digital 16-25 Railcard, then click on 'Manage Digital Devices' to request a new download code or manage the number of devices your Railcard is on.