What should you do if you find guest items or food items in the room after the guest has checked out?
What should you do if you find guest items or food items in the room after the guest has checked out? Surrender the items to the manager, along with a report of the room number. Many hotels will mail them to the former guest. Also get a written receipt for the item to prevent any accusation of theft.
Why is the housekeeping department responsible for lost and found items?
Why is the Housekeeping Department is deemed as the department responsible for lost and found items? Because most lost items are found in the guest rooms. A person is observed wandering around the hotel lobby. He does not approach the front desk and dismisses the staff when approached.
What 5 common problems that are usually encountered by the most housekeeper in the housekeeping department?
- Low quality furnishings.
- Broken lights.
- Damp patches.
- Hair in the bath or on the floor.
- Rubbish under the bed.
- Fingerprints on windows and mirrors.
What are the procedures in lost and found items in hotel?
Most hotels have a policy where they bag, tag and turn items into the lost and found department. Anything left in a room gets stored, usually in a transparent bag, so that items can be identified at a quick glance. The bag is then labeled with the date, location found and name of the staff member who found the items.
What can a hotel be liable for?
Hotels can be held legally responsible for injuries that their guests suffer under premises liability laws. A hotel assumes a duty of care to its guests because they have invited you onto their premises. While the hotel cannot prevent each and every single injury, they must act as a reasonable hotel owner would.