What should you do if you find guest items in the room after the guest has checked out?
What should you do if you find guest items in the room after the guest has checked out? Surrender the items to the manager, along with a report of the room number. Many hotels will mail them to the former guest. Also get a written receipt for the item to prevent any accusation of theft.
Why is the housekeeping department responsible for lost and found items?
Why is the Housekeeping Department is deemed as the department responsible for lost and found items? Because most lost items are found in the guest rooms. A person is observed wandering around the hotel lobby. He does not approach the front desk and dismisses the staff when approached.
What are the three types of lost and found items?
Classifications of found items Properties often classify found items into one of three categories: Valuable items Non-valuable items Perishables items.
What happens if housekeeping steals something?
First, contact the front desk and explain what happened. Make sure to provide as much detail as possible about what was taken and when it went missing. The staff should be able to investigate further and help you get your items back if they were indeed stolen by a hotel employee.
What are the procedures in lost and found items in hotel?
Most hotels have a policy where they bag, tag and turn items into the lost and found department. Anything left in a room gets stored, usually in a transparent bag, so that items can be identified at a quick glance. The bag is then labeled with the date, location found and name of the staff member who found the items.
What happens if something goes missing in your hotel room?
Insurance coverage While hotels have a responsibility to provide a safe environment, they are not liable for lost or stolen items unless they can be proven negligent. This is why it is important for guests to review their insurance coverage before traveling.