What should a receptionist in a hotel say?


What should a receptionist in a hotel say? A friendly smile and a warm greeting make a great start. Hello, welcome to [name of your hotel]. Here's a standard greeting you could use. Instead of a simple hello, you could also say good morning, good afternoon or good evening depending on the time of day the guest walks in.


How do you greet someone in a hotel example?

Greet your guests verbally and introduce yourself In this case, you'll need to greet your guests verbally by, for example, saying “Welcome, good morning. I'm John.” The key is to be sincere and professional. If it's the first time that you meet the guest, keep the greeting more formal.


How do you talk to guests in a hotel?

Table of contents
  1. Establish eye contact.
  2. Dress to impress.
  3. Ask questions.
  4. A smile goes a long way.
  5. Offer to help.
  6. Be cordial even if you're busy.
  7. Make guests feel special.
  8. Indicate points of interest within the hotel.


How should a hotel receptionist behave?

10 Traits of a Great Hotel Front Desk Agent
  1. Empathetic and Caring. ...
  2. Willing to Go Above and Beyond. ...
  3. Ability to Anticipate Guests' Needs. ...
  4. Engaging and Inquisitive. ...
  5. Calm, Composed. ...
  6. Always Smiling. ...
  7. Knowledgeable about the Local Area. ...
  8. Resourceful.


How can I impress a hotel guest?

Table of contents
  1. Touch base with guests' pre-arrival.
  2. Provide an early check-in option.
  3. Ensure a seamless check-in process.
  4. A smile goes a long way.
  5. Make it easy for your guests to get in touch.
  6. Be an insider of your local area.
  7. Build partnerships with local vendors and attractions.
  8. Offer personalized stays to guests.


Is hotel receptionist easy?

The job of a front desk executive is intense and demanding. However, it can be very rewarding, especially for an employee who does their job efficiently.


How do you start a conversation at a hotel receptionist?

Hotel conversation between the receptionist and customer
  1. Receptionist: Good morning, Pine trees Hotel. ...
  2. Customer: Hello, I would like to book a room for tonight / Friday, August 15th / the 20th till the 23rd.
  3. Receptionist: What kind of room would you like?
  4. Customer: I would like a double room, please.


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