What qualities do you think a flight attendant should have?
What qualities do you think a flight attendant should have?
- Attentiveness. Flight attendants must be aware of security or safety risks during the flight. ...
- Communication skills. Flight attendants should speak clearly and interact effectively with passengers and other crewmembers. ...
- Customer-service skills. ...
- Decision-making skills. ...
- Physical stamina.
What qualities should a flight attendant have in an interview?
- Demonstrate a comprehensive knowledge of evacuation procedures.
- Possess a comprehensive knowledge of safety equipment.
- Maintain a calm and friendly demeanor with passengers and crew mates.
- Work long hours in potentially stressful situations.
- Be able to lift up to 30 pounds (such as luggage) above their head.
What causes difficult passengers?
What causes a disruptive passenger? “Many things can contribute to disruptive behavior, like a fear of flying, stress, delays, personal problems, alcohol, drugs and others,” Silva said. She added that on several routes between popular cities, she has to deal with more passengers under the influence of alcohol.
What makes a passenger angry?
Although it is a very contemporary behavioral disorder, the cause of air anger is attributed to physical and psychological stress. Alcohol is usually regarded as a source of physical stress. Alcohol consumed before or during a flight may cause the person to experience air rage. This anger could also be psychological.
What skills make a great flight attendant?
- Attentiveness. Flight attendants must be aware of security or safety risks during the flight. ...
- Communication skills. Flight attendants should speak clearly and interact effectively with passengers and other crewmembers. ...
- Customer-service skills. ...
- Decision-making skills. ...
- Physical stamina.
How can I impress my flight attendant interview?
- Practice your responses to questions you think they will ask.
- Arrive early to your Interview.
- Be polite to everyone you meet.
- Bring a copy of your resume and references.
- Dress neatly and conservatively.
- Smile and make eye contact.
- Speak clearly and concisely.
Why should we hire you as a flight attendant?
Here are some sample answers to the question “Why should we hire you?” “I believe I would be a great fit for this job because of my excellent customer service skills and my ability to stay calm under pressure. I have worked in customer service for many years, and I know how to handle difficult situations.
How do you handle rude passengers?
- Keep it on the down-low. ...
- Switch it up. ...
- Use distraction. ...
- Talk to a colleague. ...
- Show compassion. ...
- Stop serving alcohol. ...
- Answer questions. ...
- Be kind to parents.
What is your greatest strength flight attendant?
- Being able to handle difficult customers/passengers.
- Being calm in emergency situations.
- Having a good memory (for faces, names, details)
- Being able to think on your feet.
- Good people skills.
- Being physically fit.
What are the top 3 characteristics of a flight attendant?
Flight attendants should have poise, tact, and resourcefulness to handle stressful situations and meet passengers' needs. Decision-making skills. Flight attendants must be able to act decisively in emergency situations.
What makes you stand out as a flight attendant?
With so many people wanting to become flight attendants, it's important to make sure you stand out from the rest of the applicants. Be sure to highlight your customer service skills, communication skills, and ability to work well under pressure.
What would you do if a passenger was extremely upset and angry?
Really pay attention and listen to the passenger's complaint, and reassure them that you understand and sympathise with their frustration. Ask them what will make the situation better for them. Hopefully they will be reasonable and you can find some common ground to appease their frustrations.