What qualifications do you need to be a hotel receptionist?
What qualifications do you need to be a hotel receptionist?
- 2+ years experience working in a hotel receptionist or guest services role.
- High school diploma, GED, or suitable equivalent.
- Proficient in Microsoft Office Suite and other necessary computer programs.
- Solid written and verbal communication skills.
- Fluency in English.
Is a hotel receptionist a hospitality job?
Often an entry level position, hotel receptionists report to the front office or hotel manager. Experience as a receptionist can kick start a career in a variety of roles within the hospitality industry.
Is front desk hotel difficult?
The hardest part about working front desk at a hotel is dealing with the guests. You never know what kind of mood they will be in when they arrive, and you have to remain professional and courteous no matter what.
Is hotel front desk stressful?
It's emotionally and psychologically taxing to work in a hotel. At the front desk, you're the person guests think to call and yell at - not the people who're actually the culprit.
Is a hotel receptionist a good career?
Besides the rewarding pay and perks offered by this job, a career as a hotel receptionist can help one learn valuable skills in time management, customer relations, and multitasking.
What are the disadvantages of being a hotel receptionist?
But working shifts can be tough too, your body needs to learn to adjust fast to getting up very early some days and going to bed pretty late others, the real challenge for many of us comes when one day you need to work until late in the evening and next day (with barely 4 hours of sleep) you must be up on your feet ...
What do hotel receptionists do all day?
Managing phone and online bookings A hotel receptionist is responsible for handling all hotel bookings- telephone and online. This involves filling reservation records, verifying the appropriate time of guest arrival, and ensuring that the correct room is available to the guest upon entering the hotel.
Do hotel receptionists get tips?
Pro tip: Tip everyone: While most travelers know to tip a bellman or valet, few leave anything for the front-desk agent—despite their enormous power to influence the quality of your stay. “The front desk isn't a tipped position, so when you do tip, it makes them beholden to you,” Tomsky said.