What not to do when a customer complains?
What not to do when a customer complains? Failing to follow up with the customer, ignoring or dismissing the complaint, or acting as if it isn't worthy of addressing. Making excuses, deflecting, or laying the blame back on the customer, management, or another department.
What are the four types of complaints?
In general terms, there are four types of complaints – productive, venting, chronic, and malicious – and four varieties of complainers – aggressive, expressive, passive, and constructive.