What is the role of housekeeping in front office?
What is the role of housekeeping in front office? Front Office and housekeeping are two most important departments of Rooms Division. Front Office sells rooms while housekeeping is responsible to clean and keep the rooms in perfect shape before front office sells to any guest. Both departments need to have excellent coordination, communication and team work.
How important communication is between the front office and the housekeeping?
Once the room is prepared, housekeeping can then use their two-way radio to let front desk know (again, without delay). This means the guest isn't kept waiting. For security breaches or emergency situations, real-time communication is required to ensure guests are moved quickly, safely and in an organised manner.