What is the role of guest services?
What is the role of guest services? Guest Service Agents communicate with guests looking to make or cancel hotel reservations. They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information.
Is guest service the same as front office?
“As for reception, the front desk manager is in charge of this team. They mostly handle check-in and check-outs, amongst other duties for that department. Then the guest services manager goes between all of the different departments of the hotel.
What are the 2 basic duties as guest service manager?
Guest Service Manager Responsibilities: Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room. Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
What are the examples of guest service?
- Guest services include free morning orange juice and newspaper delivery.
- Tickets for local shows are available to guests at the guest services desk in the lobby.
- Guest services include concierge, room service, and laundry.
How do you describe guest service on a resume?
Greeted and registered guest, providing prompt and courteous service. Resolved guest challenges throughout their stay. Assisted guests with check out payments or charges. Answered telephone calls and email inquiries.