What is the role of a reservation agent in a hotel?
What is the role of a reservation agent in a hotel? Also known as travel clerks or reservationists, reservation agents provide booking and reservation services to customers. These services may include reserving hotel rooms, airline tickets, rental cars, or cruise cabins.
What are the major roles of the reservation office?
The reservation department handles all reservation requests for accommodation, interacts with the customers and constantly monitors the room status and the reservation status.
What is one important skill of a reservation agent?
To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.
What are at least 5 basic responsibilities of the reservation clerk?
- Answer calls and emails to provide rate and availability information.
- Utilize computer system to update and confirm reservations and room availability.
- Explain hotel amenities and surroundings.
- Confirm and update reservations, including entering data into online system.
What is the difference between a reservation agent and a front desk agent?
A Reservation Agent is the person who sets up the booking in advance, while the Receptionist is the person who welcomes the guests when they arrive at the time of their booking.
What is the difference between e ticketing and I ticketing?
Summary: 1. E-Tickets are printed while I-Tickets are mailed. 2.An E-Ticket requires that you present a form of identification while an I-Ticket does not.