What is the minimum amount of time you need to wait before canceling a trip if the client doesn t show up bolt?
What is the minimum amount of time you need to wait before canceling a trip if the client doesn t show up bolt? Cancellation fees are applied in the following situations: The driver cancels the trip request after waiting for the passenger for more than 4-8 minutes, depending on the market.
How do you know if you owe Bolt?
You can find this information in the app from the All deliveries menu option. Alternatively, you can also check your earnings in the Performance screen. Positive balance means that Bolt owes you a sum of money that you can receive as a payout. Negative balance means that you owe Bolt money.
Why would Bolt block my driver account?
Your account will be blocked if you have invalid or expired documents. To have your account unblocked, upload the valid documents via the Driver Portal. If any actions are mentioned in the in-app notification about the account suspension, follow the instructions provided to get the suspension removed.
Why hasn t Bolt refunded me?
Those made to your payment method may take up to 14 days to reflect in your account. If more time has passed, please contact Support for help. Note: Full refunds can only be issued to the original payment method used to place the order.
How late can you cancel Bolt?
How late can you cancel Bolt? You may cancel your booking request for a Journey any time before you begin your Journey by informing us through the App. We may also cancel the Journey if you are late to arrive to the pick-up location after the Driver has arrived.
Why do Bolt drivers get blocked?
Low ratings. Low acceptance rate. Missing/expired documents. Irregular activities that go against our Terms and Conditions.
Why does Bolt always cancel?
Sometimes, the order may be cancelled automatically due to the failed rider's payment method verification. Such cancellations also don't affect your activity score.
Can Bolt block your account?
Your account may be blocked for several reasons: Unpaid trip. Using cards that have been reported as stolen or lost.
How do I cancel a last minute trip?
“I'm sorry to be canceling at the last minute when you didn't have the chance to change reservations/the RSVP/etc. I can't make it out tonight, but I do want to see you. Can we find another time to get together?