What is the key to being successful in the hospitality industry?
What is the key to being successful in the hospitality industry? Having cultural awareness is key in the hospitality business since many of your guests are tourists from other places. You need to be sensitive to cultural differences and help your customers feel comfortable. Commitment to the job means always doing your best and taking pride in your work.
How do you greet a guest?
Here's how you can do that time after time:
- Greet your guest with a smile. ...
- Have a firm handshake. ...
- Establish connection with good eye contact. ...
- Greet your guests verbally and introduce yourself. ...
- Maintain a polished appearance and outfit. ...
- Call your guest by their first name. ...
- Ask relevant questions. ...
- Make your guest feel special.
What is the 80 20 rule in hotels?
The 80/20 Rule states that a small number of causes are responsible for a great number of effects. In business that often means 80% of your revenue comes from 20% of your customers, so looking after them should be your primary focus.