What is the importance of communication in front office?
What is the importance of communication in front office? Healthy communication in the organization fosters mutual trust and sense of cooperation among the staff members and the guests as well as between the staff members and the management body. Front office communication with other departments can make or break the guests' stay at the hotel.
Why is communication important in hospitality?
Excellent communication skills are especially important in the hospitality industry because they can help to build rapport with guests, resolve conflicts, and create a positive overall guest experience.