What is the difference between refund and cancel order?
What is the difference between refund and cancel order? Cancelling an order will automatically refund the customer in the full amount - including any shipping or taxes paid. Refunding an order is really more like returning an order.
What to do when buyer wants to cancel order?
As the seller, you have every right to accept the request from the buyer to cancel the confirmed order, but if you do so, the order is cancelled without recourse back to the buyer. The contract is simply voided altogether.