What is the difference between help desk and ticketing system?
What is the difference between help desk and ticketing system? Ticketing systems enable the creation and management of tickets outlining individual support requests. Help desk software provides a more fully featured platform that includes knowledge bases and live chat features, as well as a built-in ticketing system.
What is help desk also known as?
Typically, the term refers to centralized help provided to users within an enterprise. A related term is call center, a place that customers call to place orders, track shipments, get help with products and so forth. Some common names for a help desk are the following: computer support center. IT response center.