What is the difference between a reservation agent and a front desk agent?

What is the difference between a reservation agent and a front desk agent? A Reservation Agent is the person who sets up the booking in advance, while the Receptionist is the person who welcomes the guests when they arrive at the time of their booking.

What are your weaknesses as a front desk officer?

Question: What is your biggest weakness? Question Overview: This question is designed to see how honest a candidate is in their interview. A good answer will be something that the candidate is actively working to improve upon, such as a lack of attention to detail or a tendency to be too friendly with guests.

What is the person at the front desk of a hotel called?

A hotel front desk clerk is a hospitality professional who works at the check-in desk of a hotel, resort or another guest lodging. Some of the duties hotel front desk clerks typically have are: Taking calls from guests staying at the hotel as well as external customers.

How do I become a successful front desk agent?

What is the relationship between front office and reservation department?

Finally, the reservation section of the front office prepares the list of the reservations for the day and sends it to the front desk. The list also contains vital information such as if the guest is new or repeat, guest preferences about room location or décor. The rooms are then prepared by housekeeping.

Is hotel front desk stressful?

It's emotionally and psychologically taxing to work in a hotel. At the front desk, you're the person guests think to call and yell at - not the people who're actually the culprit.

What is the difference between front office and reservation?

Understanding the Front Office Department in a Hotel They will book reservations through the front desk, and then check-in when they arrive. If they have problems or queries, the front office is the department that will deal with them. They will interact with the front office again when they check out and leave.

What are the four 4 sources of reservations?

The most common sources of reservation are : Travel agent, Companies/corporate houses, Airlines, Embassies/consulates, Government Office and Ministries and Personal approach.

What does a front desk agent do?

Front Desk Agents work for hotels, motels and other vacation resorts checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area.