What is the best time to call airline customer service?

What is the best time to call airline customer service? The best time of day to call customer service is in the morning. On average, call center wait times are 70% shorter before noon (between 5am and 12pm). The longest wait times are between 3pm and 12am.

Why airlines can get away with bad customer service?

Why is customer service not emphasized in the airline industry? It's a commodity business, at least in economy, and 50% of your passengers you may never see again. At the low end, they compete on price, not service. It's not much different than any other mass market consumer product these days.

How long to wait for customer service?

Therefore, you could make a legitimate business case that an acceptable average wait time for customer service is 2 minutes or less. Put differently, relax your service level to 95% of calls are answered by agents within 2 minutes or, said differently, a 95/120 standard.

How do you skip being on hold?

Is it better to call the airline?

The best fares are always on the airline's own website. If you call, many airlines will assess a surcharge for phone booking. You may find discounted tickets elsewhere but they often will not allow you access to the airline's own customer service when bad weather interrupts your trip or something else goes wrong.

What airline has the most customer complaints?

In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

What is the best way to complain to an airline?

It's often best to email or write to the airline's consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airline's website for this purpose.

Do any airlines have good customer service?

Here are the best airlines for customer service Customers say they like perennial favorites, including JetBlue, Southwest, Delta and Alaska. And in 2022, these carriers came through for passengers again — to a point.

Can you call an airline to negotiate price?

If you plan to do the haggling yourself, be prepared to spend time on the phone with a representative at the airline's toll-free number. If you get a representative who is not amenable to negotiation, you can always hang up and try again.

What is the most uncomfortable airline?

Spirit. Like Frontier, Spirit has the skinniest rows of any American airline, with a seat pitch of 28 inches — and they don't recline. Spirit lagged at 8 out of 10 American airlines studied in the in The Points Guys' 2021 report.

What is the least liked airline?

Is it worth complaining to an airline?

Air travel isn't always fun. Things go wrong. And while you're unlikely to get compensated because a summer thunderstorm made your plane late, it's often worth complaining to the airlines and seeing what you can get for your travel inconveniences.