What is the 5 feet rule in hotel?

What is the 5 feet rule in hotel? Once the employee is within 5 feet of the guest the employee must stop what they are doing, if it is a distraction, and then greet the guest verbally, preferably using the guest's last name (if known) in the greeting. This notion is important because it makes guests feel very warm and welcomed by the hotel's employees.

What is the 5 rule of hospitality?

The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.

How do you greet a guest?

What are the six principles of hospitality?

What are the six principles of hospitality? The Sharia Basic Principles in hospitality consist of six (6) principles, among others, namely the principle of consumption, the principle of entertainment, the principle of business activities, ethical principles, principles of boundary relations, and principles of layout.

Why do hotels have 2 night minimum?

Usually minimum night stay requirements are just the sales strategy of the particular hotel. Perhaps Fri is a very busy night but Sat isn't looking as great reservations-wise so the hotel imposes a 2 night minimum to built business on Sat.

Why do hotels skip room 13?

Early tall-building designers, fearing a fire on the 13th floor, or fearing tenants' superstitions about the rumor, decided to omit having a 13th floor listed on their elevator numbering. This practice became commonplace, and eventually found its way into American mainstream culture and building design.

What is the 80 20 rule in hotels?

The 80/20 Rule states that a small number of causes are responsible for a great number of effects. In business that often means 80% of your revenue comes from 20% of your customers, so looking after them should be your primary focus.

What is the 10 by 10 rule in hotel?

These simple actions take service to a higher level, yet, they are missing in many organizations. I've expanded the Disney concept in my customer service training workshops by encouraging employees to greet customers within 10 seconds of coming within 10 feet of them. I call it the 10-10 rule.