What is the 15 5 rule hotel?
What is the 15 5 rule hotel? Genius! Use the 15/5 rule. Employees are taught to make eye contact and smile at customers when they are within 15 feet. Employees then give a verbal greeting when customers are within 5 feet.
What is the platinum rule hotel?
This now brings us to the next rule The Platinum Rule. If the Golden Rule is all about what you want, then the Platinum Rule is about what your customers want. So the Platinum Rule states, Treat others the way THEY want to be treated . Although it sounds like common sense, it s not as common as you might think.
What will 10,000 Hilton points get you?
Hilton Honors points are generally valued at 0.4 cents per point. This makes the value of 10,000 Hilton Honors points roughly $40.
How to get free stay at Marriott?
A Free Night Award (Certificate) can be earned through Marriott Bonvoy® Credit Cards or Marriott Bonvoy® Elite Benefits such as Annual Choice.
How many Marriott stays for a free night?
You need 4,500 to 100,000 Marriott points for a free night. The exact number of Marriott points you will need to cover a one-night stay depends on the type of room you select, the hotel location, and the date of your stay.
What is the Hilton 5 10 rule?
Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.
What is 10x10 rule in hotel?
These simple actions take service to a higher level, yet, they are missing in many organizations. I've expanded the Disney concept in my customer service training workshops by encouraging employees to greet customers within 10 seconds of coming within 10 feet of them. I call it the 10-10 rule.
Is it possible to get a free night at a hotel?
Many hotels offer loyalty programs that reward frequent guests with various perks, including free nights. By signing up for these programs, you can accumulate points or earn status levels that grant you access to exclusive benefits. The more you stay at a particular hotel chain, the more rewards you can unlock.
What is the 80 20 rule in hotels?
The 80/20 Rule states that a small number of causes are responsible for a great number of effects. In business that often means 80% of your revenue comes from 20% of your customers, so looking after them should be your primary focus.
What is the 10 foot rule in hotels?
The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.