What is principles of Hospitality & tourism?
What is principles of Hospitality & tourism? Principle of Hospitality (POH) is a shared learning space where industry-only people can impart wisdom and inspire each other through storytelling, with a strong focus on facilitating collaboration.
How do you greet customers in hospitality?
Begin by greeting guests with a smile, and by name (if known). Hold eye contact with the guest and be attentive throughout the interaction. Hotel staff must have a good knowledge of your hotel, rooms, amenities, and products. This will ensure that your guests are as informed as possible and will help your staff upsell.
What are the six principles of hospitality?
What are the six principles of hospitality? The Sharia Basic Principles in hospitality consist of six (6) principles, among others, namely the principle of consumption, the principle of entertainment, the principle of business activities, ethical principles, principles of boundary relations, and principles of layout.
What is the 5 feet rule in hotel?
Once the employee is within 5 feet of the guest the employee must stop what they are doing, if it is a distraction, and then greet the guest verbally, preferably using the guest's last name (if known) in the greeting. This notion is important because it makes guests feel very warm and welcomed by the hotel's employees.
What is the 80 20 rule in hotels?
The 80/20 Rule states that a small number of causes are responsible for a great number of effects. In business that often means 80% of your revenue comes from 20% of your customers, so looking after them should be your primary focus.