What is pre-arrival in hotel?

What is pre-arrival in hotel? Pre-arrival: The interaction between a guest and a hotel before the guest arrives at the hotel forms the pre-arrival phase of guest cycle. Reservation is the most important pre-arrival activity. During this phase, the guest first selects a hotel for stay.

What includes pre arrival arrival occupancy and departure?

Guest cycle refers to the distinct stages of guest interaction between the hotel and guests. On the basis of the stage of interaction and activities involved, the Guest Cycle is broadly, classified into four main stages based on the activity type. These are: Pre Arrival, Arrival, Stay and Departure.

What are the reasons why you should be engaging your pre arrival guest?

Proactively engaging your guests prior to their arrival not only makes them feel important but also opens the opportunity for communication and marketing. Before your guests arrive in your hotel is the best time to upsell them room upgrades and ancillary services to enhance their stay experience.

How do the pre arrival activities impact what the guest experiences during occupancy?

(3.2) How do the pre-arrival activities impact what the guest experiences during occupancy? They need to receive and be satisfied with what was advertised and promised. Pre-arrival sets the tone for the other stages.

Why is pre arrival in hotel important?

Pre-arrival communication is a crucial component of providing exceptional customer service in the hotel industry. By taking the time to engage with your guests before they arrive, you can create a positive first impression and ensure that their stay is as enjoyable as possible.

Which one is a pre arrival activity?

Activities such as room assignment, updating guest profile, preparing welcome letters, collecting all reservation correspondence and sending request for amenities etc. are part of pre arrival activities and normally done one to two days prior to guest arrival.

What is an example of pre arrival?

An example of pre-arrival guest communication is sending a welcome message or email to customers a few days before they check in. You might mention what time they can arrive and the best ways to get to the location via car and public transport.

What is pre arrival and arrival?

Pre-arrival is the stage at which a guest chooses a hotel. Arrival occurs when a guest physically arrives at and checks in at a hotel. Occupancy, the third stage, occurs when a guest is already staying at a hotel.

What activity happens during the pre arrival stage?

Pre-arrival: The interaction between a guest and a hotel before the guest arrives at the hotel forms the pre-arrival phase of guest cycle. Reservation is the most important pre-arrival activity. During this phase, the guest first selects a hotel for stay.

How do you handle guest pre arrival?

What do you say when you arrive at a hotel?

The first thing you can say when you check in is Hello, I have a reservation under the name of Christina Rebuffet. And instead of trying to spell your name, it's easier to just give them a copy of your reservation if you have it. Do you remember what to say when you give something to someone? “Here you go.”

How do you talk to guests in a hotel?

Do hotels care if you have an extra person?

If you're short on time, here's a quick answer: Yes, hotels do care if you have an extra person in the room. This concern revolves around issues such as safety, capacity, amenities usage, and revenue.

What is most important to hotel guests?

The most important expectation has and always will be cleanliness. Lack of cleanliness is among the top complaints about hotel stays. Good cleanliness often goes unnoticed, but poor hotel hygiene will always be something guests remember about their hotel stay.