What is pre arrival check in?
What is pre arrival check in? The pre-arrival stage in hotels is usually the time between when a guest books and before they arrive at your property – although it can also count the time before they've made the reservation.
What includes pre arrival arrival occupancy and departure?
Guest cycle refers to the distinct stages of guest interaction between the hotel and guests. On the basis of the stage of interaction and activities involved, the Guest Cycle is broadly, classified into four main stages based on the activity type. These are: Pre Arrival, Arrival, Stay and Departure.
What is an example of pre arrival?
An example of pre-arrival guest communication is sending a welcome message or email to customers a few days before they check in. You might mention what time they can arrive and the best ways to get to the location via car and public transport.
What is pre arrival and arrival?
Pre-arrival is the stage at which a guest chooses a hotel. Arrival occurs when a guest physically arrives at and checks in at a hotel. Occupancy, the third stage, occurs when a guest is already staying at a hotel.
What activity happens during the pre arrival stage?
Pre-arrival: The interaction between a guest and a hotel before the guest arrives at the hotel forms the pre-arrival phase of guest cycle. Reservation is the most important pre-arrival activity. During this phase, the guest first selects a hotel for stay.
How do you handle guest pre arrival?
- Provide an easy booking process. ...
- Get in touch with your guests before their arrival. ...
- Let your guests customize their stay in advance. ...
- A smile goes a long way. ...
- Make it easy for your guests to reach out to you.
What happens if you arrive at a hotel after check-in?
Most hotels have a 24-hour front desk and will be able to accommodate you, even if you arrive after the typical check-in time. However, it is always a good idea to inform the hotel in advance if you will be arriving late so that they can make the necessary arrangements and hold your room for you.
Is it better to check-in online for hotel?
Travelers, especially those coming from abroad, want to stay at hotels that prioritize their safety. The silver lining is that online check-in is not only a convenient option for tired guests who travel from far and want to kick up their feet sooner rather than later, but it's the ultimate contactless experience.