What is personality traits in hospitality?
What is personality traits in hospitality? Sociability, amiability, and a perpetual drive to deliver guests a great experience are second nature to them. They are the face of a hospitality business and often remain in constant contact with customers. These professionals are the go-to people when guests' needs must be fulfilled or when things go astray.
What makes a great hospitality leader?
Accountability and Autonomy Great leaders balance holding their employees accountable while giving them clear responsibilities, direction, and freedom to do their work. The best hospitality leaders guide teams effectively, but eventually trust them to complete tasks without shadowing them.