What is most important to hotel guests?
What is most important to hotel guests? The most important expectation has and always will be cleanliness. Lack of cleanliness is among the top complaints about hotel stays. Good cleanliness often goes unnoticed, but poor hotel hygiene will always be something guests remember about their hotel stay.
What makes a hotel 7 stars?
A seven-star hotel exceeds even the luxury and premium service required to attain a five-star rating from an official body. These hotels offer something above and beyond a five-star experience, catering to a highly wealthy clientele. They're courting celebrities, captains of industry, and major political figures.
What do luxury hotel guests want?
Lifestyle trends that today's guests want include an authentic local environment, food and cooking, wellness, and health. For the affluent guest who loves yoga, for example, a themed hotel might offer aromatherapy yoga rooms, week-long yoga retreats, a meditation room onsite, and a restaurant with healthy foods.
How can the hotel make guests feel special and highly valued?
Offer personalized stays to guests Personalization is at the heart of positive guest experiences. By adapting to guest preferences and desires, they will feel more welcome, creating a better overall perception of your hotel brand.
What to expect from a 7 star hotel?
A seven-star hotel might have any number of facilities. Pool and spa facilities will be numerous and varied, with a record-breaking range of available facilities and procedures. The restaurants will serve food prepared by Michelin-star chefs. Every suite and room might have a unique design.
What makes hotel guests feel special?
Let your guests know about local amenities, restaurants, and fun things to do in the area. By doing this, you'll make their trip experience feel more seamless and will show guests that your hotel is there to anticipate their needs.
What makes customer happy in a hotel?
Reward Loyal Guests and Personalize the Experience As part of your loyalty programs, provide late checkout for free, establish a tiered loyalty system, or create other amenities and ways to show your gratitude for their patronage. Also, an in-person thank you goes a long way.
What attracts guests to a hotel?
There's no better way to do this than to offer an outstanding food menu selection and amenities, improved room bookings, competitive prices, and discount offers. But that's not all. A challenge common to hotels seeking to attract new guests to their hotel is the challenge of an overcrowded and competitive marketplace.
What do consumers want from hotels?
The most common criteria that affect customer choices are, as such, reviews, hotel facilities, unique experiences, brand trust, location, and personalized marketing.
What is the most important thing in hotel hospitality?
Service is the key in the Hospitality Industry All important services should be easily accessible and ideally offered before guests make a request. Making your customers feel special and even spoiled is an art that only dedicated, trained staff can achieve.
How can I impress my hotel customer?
Engage With Guests Before and After Their Stay Send them informative emails, offer them vouchers, and give them recommendations for activities in the area. You should also engage in timely communication with guests after their visit to get constructive feedback and learn how to optimize your hotel.