What is hotel respect?
What is hotel respect? Observe hotel rules and regulations. Read and respect the atmosphere. Keep your noise to a minimum. Treat every item with care. Always express gratitude.
What is the Hilton 5 10 rule?
Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.
What is the 5 feet rule in hotel?
Once the employee is within 5 feet of the guest the employee must stop what they are doing, if it is a distraction, and then greet the guest verbally, preferably using the guest's last name (if known) in the greeting. This notion is important because it makes guests feel very warm and welcomed by the hotel's employees.
Why do hotels skip room 13?
Early tall-building designers, fearing a fire on the 13th floor, or fearing tenants' superstitions about the rumor, decided to omit having a 13th floor listed on their elevator numbering. This practice became commonplace, and eventually found its way into American mainstream culture and building design.
What is 10x10 rule in hotel?
These simple actions take service to a higher level, yet, they are missing in many organizations. I've expanded the Disney concept in my customer service training workshops by encouraging employees to greet customers within 10 seconds of coming within 10 feet of them. I call it the 10-10 rule.
What makes hotel guests feel special?
Let your guests know about local amenities, restaurants, and fun things to do in the area. By doing this, you'll make their trip experience feel more seamless and will show guests that your hotel is there to anticipate their needs.
How much should you leave at a hotel?
A general rule of thumb is $3 to $5 per night for budget and midrange hotels, and up to $10 a night for luxury hotels and resorts (or more if the service is really high end). Families don't automatically need to tip more than single travelers or couples.
Do hotels care about extra guests?
Traveling with friends or family can sometimes involve unexpected changes, like adding an extra person to your hotel room. If you're short on time, here's a quick answer: Yes, hotels do care if you have an extra person in the room.
What is the 80 20 rule in hotels?
The 80/20 Rule states that a small number of causes are responsible for a great number of effects. In business that often means 80% of your revenue comes from 20% of your customers, so looking after them should be your primary focus.
What do hotel guests care about the most?
What are the three most important expectations of guests in a hotel? The three most important expectations of guests in a hotel are convenience, autonomy, and personalization.
What makes hotel guests happy?
First impressions are everything Guests often travel a long way to enjoy a hotel and travelling can be stressful, so the 'check in' experience should be as seamless as possible. Extra touches such as providing warm hand towels, a snack or a refreshing drink encourages guests to relax and puts them at ease.
What is the golden rule in hotel?
Extend a welcome: Make eye contact, smile, say hello, introduce yourself, call people by name, and extend a few words of concern. Notice when someone looks confused: Stop and lend a hand. Take time for courtesy and consideration: Kind words and polite gestures make people feel special.
What is the 10 5 rule in hotels?
When a guest comes within ten (10) feet of a team member(s), the team member(s) should cease their conversation to acknowledge the approaching guest. At approximately five (5) feet our team members should acknowledge the guest(s) with a nod or greeting, whenever appropriate.
What is the hotel towel rule?
I've Done This. The next time you're staying at a hotel, when done with your towel, leave it hanging or on the sink. It's one less towel the staff need to pick up from the floor. It's a small act but can make a difference.