What is guest services in a hotel?
What is guest services in a hotel? Definition of 'guest services' Guest services at a hotel are the services, amenities and help that the hotel provides for its guests. Guest services include free morning orange juice and newspaper delivery. Tickets for local shows are available to guests at the guest services desk in the lobby.
Is guest service the same as front office?
“As for reception, the front desk manager is in charge of this team. They mostly handle check-in and check-outs, amongst other duties for that department. Then the guest services manager goes between all of the different departments of the hotel.
What are the 2 basic duties as guest service manager?
Guest Service Manager Responsibilities: Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room. Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
How do you describe guest service on a resume?
Greeted and registered guest, providing prompt and courteous service. Resolved guest challenges throughout their stay. Assisted guests with check out payments or charges. Answered telephone calls and email inquiries.
Is guest service the same as front desk?
The first person a guest meets when checking into a hotel is the guest service agent, sometimes also called a front desk clerk, front office agent, or guest service representative. As a guest service agent, you are responsible for the comfort of your guests.