What is guest relations department?
What is guest relations department? In a nutshell, a guest relations manager—also frequently referred to as a guest relations coordinator or guest relations specialist—is tasked with a wide variety of responsibilities, including: Managing guests' experiences. Greeting and checking in guests as they arrive. Ensuring guests have a pleasant experience.
Is guest services part of front office?
Sometimes referred to as a guest services representative or a guest relations manager, the job usually forms part of the hotel front office department.