What is a silent guest in a hotel?


What is a silent guest in a hotel? The silent complainer is the guest who does not complain; they do not moan, make demands or even make a hint about being unhappy. They stay silent…. but not forever! This person is the type of person who will tell everyone they know about their horrendous stay, but will never tell the hotel how much they hated it.


What kind of people stay in luxury hotels?

For luxury travelers, the most important thing is comfort, and they often do ample research in advance before selecting a property at which to stay. This type of hotel guest tends to be older, with 44 percent being between the ages of 49-67, and many are married.


Can a hotel tell you to leave?

Yes, you can get kicked out of a hotel for a variety of reasons. In some situations, a hotel may give you a warning while in other cases they may kick you out right on the spot. Keep reading below for more insight into how and why a hotel may choose to kick you out.


How to get out of a hotel reservation without being charged?

If you know you need to cancel your reservation, let the hotel know as soon as possible. They may be willing to waive the fee if you give them enough notice. Be polite and explain your situation clearly, whether it's an emergency or a change in plans.


What are the three types of hotel guest?

Below, we'll talk about three different types of hotel guests and what they look for in a hotel.
  • Tourists. Tourists are from out of town and want to experience a new place to the fullest, but what do leisure and tourist travelers want in a hotel? ...
  • Business Travelers. ...
  • Event Travelers.


What does a 3 * hotel mean?

3-Star Rating: Moving on Up These hotels are generally more stylish and comfortable than one and two-star hotels, and they offer a wider range of services and amenities: a fitness center, a pool, business services, an on-site restaurant, room service, conference rooms, and valet services.


What are the different types of guest complaints?

Types of Common Guest Complaints in Hotels
  • Service Related Complaints.
  • Attitudinal Complaints.
  • Mechanical Complaints.
  • Unusual Complaints.
  • Room Related Complaints.
  • Complaints Due to Food and Beverage.
  • A special Type of Guest complaint: The Unresolvable!
  • Also, read about How to Handle Guest Complaints?


What is most important to hotel guests?

The most important expectation has and always will be cleanliness. Lack of cleanliness is among the top complaints about hotel stays. Good cleanliness often goes unnoticed, but poor hotel hygiene will always be something guests remember about their hotel stay.


Why don t hotels take cash?

Carrying large amounts of cash can be risky, as you're more susceptible to theft or loss. Additionally, some hotels may not accept cash payments over a certain amount, which could be inconvenient if you don't have a credit card or if you're trying to stay within a specific budget.


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